MAINSTREAM USERS’ EXPECTATIONS OF SMART HOUSEHOLD APPLIENCES AND DESIGN RECOMMENDATIONS
Despite the various benefits that smart home technologies offer, they are not widely adopted by the mainstream users. Understanding the expectations of future users is fundamental to facilitate the widespread adoption of these technologies. With a focus on smart household appliences, this study presents 1) mainstream users’ preference of smart product features, 2) percieved benefits of these features and potential use case in which these benefits are prominent, 3) users’ expectations of smart household appliances as well as differences in the expectations of different user types, and 4) design recommendations derived from synthesizing the results with previous work. 20 in-depth interviews were conducted to elicit users’ expectations. Participants comprised of single living individuals, people living with friends or relatives, housewives and dual income families who represent early adopter and early majority technology adoption categories. The results indicated that flexible autonomy and remote control have great potential for facilitating the widespread use of smart household appliances when they are combined with the ability to increase users’ competence in household activities through providing guidance.
AYKUT COŞKUN, GÜL KANER, İDİL BOSTAN, JİYAN ERİNCİK, DENİZ ERDOĞAN